Click the "Forgot Password?" link below the Sign In button. Enter your registered email address and follow the instructions sent to your inbox.

After 5 failed login attempts, your account is temporarily locked for 15 minutes. Click the "Reset Lockout" link below the login form to unlock it immediately.

Choose the role you registered with: Admin, Therapist, Staff, or Patient. If you are a parent/guardian booking for a child, choose Patient.

Make sure the selected role matches your account. Each user has a specific role assigned by the clinic administrator.

Click the "Register Here" link on the login page and complete the form. Your account will be reviewed by the clinic administrator.

Email support@brainworks.com or contact the clinic administrator. Support is available Monday to Friday, 8:00 AM – 5:00 PM.

Yes. Passwords are encrypted with bcrypt, and CSRF tokens plus session regeneration protect every login.